The availability of staff [was the best thing] and I loved how my support worker could relate, understand and help me through the challenges or concerns I had at the time.
24 year old, Mobile support services, Hamilton
The pairing system, I feel like my therapist was perfectly suited and matched to me. She was always so understanding and helpful to me.
18 year old, Mobile youth services, Lakes
I appreciated having staff with lived experience that actually get it and treat you like a person.