[The best thing was] the effective and regular communication from our sister's support worker, and the weekly updates were very helpful.
66 year old, Residential services, Taranaki
[The support I received] meant I had access to someone in the community whose job was to check in with me, meet me where I was at, and treat me with empathy. This was something that I desperately needed.
36 year old, Mobile services, Christchurch
The availability of staff [was the best thing] and I loved how my support worker could relate, understand and help me through the challenges or concerns I had at the time.