What’s important

We deeply believe in being experts in everything we do. We employ and contract clinicians and use evidence based frameworks to inform our mahi and our practices. We invest in training and workforce development that builds the abilities of our kaimahi to deliver evidence-informed intervention. We also work in partnerships with other key stakeholders to build evidence of our impact through research, evaluation and formal service reviews.

We recognise the expertise and added value our broad range of clinicians bring. Our clinicians play an important role in promoting wellbeing by providing specialist care and support to our tāngata whai ora, taiohi and whānau. Through their expertise, empathy and therapeutic interventions, our clinicians contribute to recovery, foster resilience, and enhance the quality of life of the people they work with. We continually invest in their clinical skills and provide strong clinical governance to guide their mahi.

We know that people’s wellbeing is absolutely linked to the wellbeing of te taiao. We’re actively working to become more sustainable. We want to ensure our relationship with, and responsibility for, te taiao and papatūānuku is embedded in our ways of being and doing. It’s an essential part of how we support the wellbeing of people, whānau and communities.

We understand that trauma can affect individuals, whānau, communities, and various cultural groups. Māori, Pacifika, and migrants — especially refugees — are more likely to have experienced trauma. It’s important to us, our tāngata whai ora, taiohi and whānau to work sensitively, with compassion and care, and to address each barrier as it’s uniquely experienced.

In recognising and responding to trauma we also ensure that our services do not re-traumatise tāngata whai ora and taiohi.

We’re committed to our Rainbow whānau and the importance of creating a safe environment for all. Our aim is for continual improvement in awareness for our Rainbow kaimahi, the LGBTTQIA+ tāngata whai ora and taiohi we support and those in the communities we serve. ​​​​​​​Our focus is to create spaces where everyone feels comfortable to be themselves, to build trust, belonging, and for individuals to thrive without a fear of judgement.

By building trustworthy connections with kaimahi and tāngata whai ora, we can support to achieve their inspirational dreams in a way that is true to themselves, no matter who they love or how they identify. We know that connected, diverse and compassionate communities build strength and resilience.

He waka eke noa. We’re all in this together, no matter what.

Tāngata whai ora smoke at a significantly higher rate than the general population in Aotearoa. We know that smoking has a negative impact on people’s ability to live well. We’re committed to changing this by helping tāngata whai ora and their whānau to reduce and stop smoking.

Alongside other NGO’s, we led a new stop smoking programme to the mental health, alcohol and addiction sector. Called Breakfree 2025, the programme provides information, advice, tools and wrap-around support to help reduce or to stop smoking.

Supporting tāngata whai ora and taiohi to have a job if they want to work is an important part of feeling connected, having purpose and living well. We have Hamlin Road Organic Farm and Waihi Fantail Gardens to assist tāngata whai ora with their health and wellbeing and to gain valuable work experiences.

We also work closely with Workwise, an employment agency who support tāngata whai ora to find and apply for paid work or to keep a job that’s right for them.